Returns Policy

QUICK & EASY RETURNS

At B Free, we prioritize your satisfaction above all else. We want you to be completely happy with your purchase, which is why we offer a hassle-free return policy.

If you receive an item that's eligible* for return, you can Exchange it or receive a Store Credit with no expiry date within 30 days of receiving your order.

For our USA customers, we offer a local address to ship your return to ensuring a speedy service and peace of mind returns. 

*Eligible Return Items: All items must be returned in new condition, not worn or washed, with tags attached.

You may return any item except for the following (due to hygiene reasons):

  • Adhesive or Velcro items
  • Knickers & all G-string types
  • All reusable pads
  • Tea & cosmetics
  • 100% Cotton tops & babywear
  • Clearance & seconds
  • Further exceptions will be listed in the description of the product page if applicable

RETURN PROCEDURE
To initiate your return please email us at contact@bfreeaustralia.com.au.  

 

Have a fitting question or need some advice?

As women with unique body shapes and sizes we understand that online shopping can be tricky. We have a dedicated team of fitting professionals and lingerie experts ready to help you find the perfect style, size and fit for you.

For fitting advice, please contact us via our submit a request form.

 

Store Credit Policy

Upon receipt of your parcel, the value paid for the items returned will be issued as store credit in the form of a credit code that can be kept to use with no expiry.

 

Exchange Policy

You may exchange eligible return items for a different size or color of the same style, or to any other products on the B Free store. when contacting B Free to arrange an exchange, please specify the style, size color and quantity of items you would like to exchange for.

We have a wide range of seamless underwear, bras, bodysuits, tops and slips, accessories, shapewear, hosiery, sportswear and more, and can provide personalized styling and fitting advice for any item from our website for a replacement. We are happy to assist you with selecting an exchange item.

 

Refund Policy for Change of Mind

We understand that there may be instances when you change your mind or find that the item doesn't fit as anticipated. However, please note that we do not offer refunds for these reasons. Instead, we are dedicated to ensuring your satisfaction with your purchase and offer convenient exchanges or store credit with no expiry date. If you receive an item that's eligible* for return, you can exchange it or opt for a store credit within 30 days of placing your order. The store credit provides you with the flexibility to take your time and explore our extensive variety of products without worrying about expiration. Our vast collection is designed to cater to a wide range of preferences, and we encourage you to browse through our diverse categories to discover the ideal alternative:

Our aim is to ensure your complete satisfaction with your purchase, and we appreciate your understanding.

*Please refer to our return policy for details on eligible items and return conditions.

 

Refund Policy for Manufacturing Faults

Our commitment to you is to provide high-quality products, and we conduct a thorough quality check before sending out all our items. In the rare case that your item has a manufacturing fault, we will happily exchange the item or refund your original payment method. To initiate a refund request for an item with a manufacturing fault, please contact our team through our submit a request form. We kindly request that you include your order details, a description of the issue, and photos of the affected item including the care label and the barcode sticker on the packaging.

Once your refund request is approved, we will process the refund through the original payment method. Please allow up to 7 days for the refund to appear on your statement under the name of B Free Intimate Apparel Australia. If your order was paid partially by gift card and partially by a different payment method, the refund will be applied to the gift card first. 

Return to Sender Policy

Please note that if the address entered when placing an order is incomplete or incorrect, the parcel may be marked as 'Return to Sender' by Australia Post. Return to Sender parcels come at a cost of $10 AUD to the business which will be passed on to the customer. Please carefully ensure that your shipping address is correct when placing an order to avoid incurring a Return to Sender fee or further shipping costs. If you have already placed an order and the address is not correct, please contact us immediately via email on contact@bfreeaustralia.com.au we will do our best to correct the shipping address if possible.

 

Cancellation Policy

We strive to process orders as quickly as possible; so for cancellations please contact our customer service team as soon as possible via email at contact@bfreeaustralia.com.au. We will do our best to accommodate your request. Please note that we cannot guarantee that your order will be cancelled before it has been processed by the warehouse.

Once your order has been packed or shipped by the warehouse, we are unable to make any further changes, and you will need to go through our regular returns process.

 

Price Adjustment Policy

We are unable to offer price adjustments on any items purchased on the B Free Website. Once an item has been purchased, no price adjustment will be offered should the item be marked-down. Any discount codes must be applied to the order before completing payment as we are unable to refund the value of the discount code once the order is completed. We recommend signing up to our newsletter and liking our Facebook to ensure that you are always updated on our sales and special offers.  

 

Gift Cards & Store Credit

Gift Cards, Store Credits, Exchange Credits and Discount Codes cannot be converted to cash. In the case of a return for items paid using store credit, they can only be refunded in the form of store credit.

Note that if you return your items and opt for store credit as a resolution it will be issued in the form of a discount code for you to apply at checkout. Note that you must be logged into your account with the same email as your original returned order for your store credit to be applicable. Store credits cannot be used in conjunction with discounts or towards shipping.